Refund Policy

1. Custom work

Each package is produced for a specific product, brief, and customer. After we accept an order, work may include creator sourcing, scripting, filming, editing, design, or other production that cannot simply be restocked or resold.

2. Before work begins

If you ask to cancel after contacting us but before we have accepted the order and started custom work, we will cancel the request. If payment has already been collected for that unstarted order, we will refund it.

Opening Telegram from a Buy Now button is not by itself a charge. Payment is arranged after we discuss the package with you.

3. After custom work has started

Once we have accepted an order and started custom work — for example sourcing a creator, writing a script, editing, or designing — the order is generally not refundable, because time and production resources have already been committed to your brief.

If you need to change direction after work has started, we will discuss whether the request can be handled as a revision under the Revision Policy or whether a new package is required. Starting over on a different product, creator, or concept is not treated as a cancellation of finished or in-progress custom work.

4. Delivered creatives

After the initial creative has been delivered, the purchase is complete for refund purposes. Quality concerns during the 7-day revision window are handled as revisions, not as automatic refunds.

We do not refund delivered work because you later decide not to run the ads, pause a campaign, or prefer a different marketing approach.

5. Duplicate payments and billing errors

If you are charged twice for the same accepted order, or if we confirm a billing error on our side, we will refund the duplicate or incorrect amount. Please contact us promptly with the payment reference so we can review it.

6. If we cannot fulfill an accepted order

If we accept an order and then cannot complete it — for example because we cannot fulfill the agreed package after a good-faith attempt — we will tell you and refund amounts paid for work we are unable to deliver.

We do not guarantee a specific creator, posting date, or advertising result. An inability to match a preferred creator look, or campaign results after you run the ads, is not by itself a failure to fulfill the creative package.

7. Customer-provided materials

You are responsible for providing an accurate brief and the assets, product information, and shipping details needed to produce the work. Delays, extra production cost, or an incomplete brief caused by missing or incorrect materials are not grounds for a refund of work already started or delivered.

8. Revisions

Revision requests are covered by the Revision Policy, not by this Refund Policy.

9. How to contact us about billing

For a billing or refund question, contact NextEcomAds with:

• The package name;
• The approximate date you contacted us or paid; and
• Any payment reference you have.

Use Telegram at https://t.me/nextecomads or email contact@nextecomads.com. We will review the request in good faith.